Customer Service Officer at CJ Academy

Location: 📍Granville, NSW

Position Overview:

This position involves direct interaction with customers and potential students, providing information about courses or workshops, and assisting in the sales process. Customer Service Officer are often the front-line representatives of a company and play a crucial role in building and maintaining customer relationships.

Responsibilities:

• Customer Engagement: Greet and engage with customers in a friendly and professional manner, both in-person and over the phone.
• Product Knowledge: Develop a deep understanding of CJ Academy’s courses or services to effectively answer customer questions and provide recommendations.
• Sales Assistance: Assist customers in selecting products, demonstrating features, and explaining benefits to help them make informed purchasing decisions.
• Sales Process: Participate in the sales process from start to finish, including product presentation, negotiation, and closing deals.
• Cross-Selling and Upselling: Identify opportunities to cross-sell and upsell related products or services to maximise sales revenue.
• Customer Service: Provide excellent customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction.
• Inventory Management: Monitor and maintain inventory levels, restocking shelves, and ensuring products are properly displayed.
• Point of Sale (POS) Operations: Operate the cash register or POS system to process sales transactions accurately and efficiently.
• Sales Reporting: Keep track of daily sales activities and provide sales reports to management as required.
• Product Promotions: Promote and execute sales promotions, discounts, and special offers to attract and retain customers.
• Relationship Building: Build and maintain strong customer relationships to encourage repeat business and customer loyalty.
• Market Knowledge: Stay updated on industry trends, competitor offerings, and market conditions to provide valuable insights to customers.